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Shipping and Customer Support Schedule Notice: Golden Week Holiday (April 26 (Sat)- May 6 (Tue), 2025)

Thank you so much for your love and support for Kurasu as always.

From April 26th to May 6th, we have a series of national holidays (called Golden Week Holiday altogether) and there will be temporary changes to our fulfilment schedule.

We accept orders and roast coffee beans during the holiday. However, the shipping and customer support are closed on weekends and on holidays.

Please also note that there may be fulfilment delays for orders especially the ones placed between May 3rd and 6th due to a higher volume of the orders to be shipped out after the holidays.

April 26 - 27        closed

April 28                in business

April 29                closed

April 30 - May 2  in business

May 3 - May 6    closed

May 7, back to normal business

Please note that the inquiries made during the days above (including Saturdays and Sundays) will be replied on or after the next business day.

We will assist you in the order in which the inquiries were received- we apologize for any inconvenience this may cause, and ask for your kind patience. 

For your inquiries, please contact us at: support@kurasu.kyoto