Unfortunately, no. Since the fulfillment center and the packing process for our subscription packages and other items are separate, we cannot ship other items with the subscription package free of charge, while the shipping fee for the subscription is free. Any item ordered along with the coffee subscription will be shipped out as soon as possible, without the subscription package as it has its own schedule.

For example, if you place your order for subscription and brewing gear at the beginning of a month, you will receive brewing gear first, and you will receive the subscription package at the end of the month/beginning of next month.

Yes, you can change your plan. Please let us know as soon as possible and in advance. At latest, please give us 2 days before the cut-off date, the 15th, if you wish to change any details of your plan/address, etc. You can also update/change some of your personal information from your customer portal.  

Unfortunately, you would have to reach out to us to change your information, except for credit card information. The system is on its way to be set up for customers to be able to change their own information. Please e-mail us with your new information.

Yes, if you want to pause for the upcoming roaster, let us know as soon as possible and in advance. At latest, please give us 2 days before the cut-off date, the 15th). The account will restart from the next subscription, or whenever you'd prefer.

All coffee will be mainly filter coffee in mind, as that's the main way we coffee is brewed in Japan. For Kurasu roasts, we do test out all of our coffee through our espresso machine, so that everyone is able to enjoy.

We carefully work with our partner couriers to ensure the most effective way to reaching to your destination. Tracking and insurance is included, just in case anything goes wrong, you'll get a full refund or credit to your next round, or send you another package depending on availability. 

Our shipping policy is that any additional custom duties which may occur in the respective country will be your responsibility. This is particularly the case for UK / EU / South American with stricter custom rules.

That being said as long as your country does not restrict roasted coffee beans, the total value for our subscription should not hit past additional charges for most countries. If packages are rejected due to refusal to pay custom costs, we will not refund shipping.

If you purchase a subscription and other items at the same time, shipping fees for non-subscription items are charged. Only the shipping fee for the subscription is included. This is why the shipping fees are displayed when you complete the order.