For our global customers - shipping fee will be calculated depending on the weight of the items. You will be able to see how much it will be during the process of checkout, before making any payment.

(*Please note that due to the fluctuation of the shippIng cost provided by couriers, there may be a potential charge of an additional shipping cost. )

For our Japanese domestic customers - shipping is 800 yen or free if you purchase over 15,000 yen.

We use Japan post express air mail with tracking code - you can expect to receive your package in 2-5 business days after processing.

Yes, if you contact us as soon as possible, we will try to get the product you want and need! We ship everything as soon as we can after the confirmed order, so be sure to contact us promptly. Please contact hello@kurasu.kyoto .

For whatever reason, you're free to return the item given it is in the original condition, and we'll give you a 100% refund on the product price (Original shipping won't be refunded). 

Shipping the item back to us and the cost will be your responsibility. 

Please also note that we cannot accept food items (green tea, etc) and coffee beans.  

Rest assured, we'll do everything we can if a product had been damaged while in transit. 

To help us processing the issue smoothly, please kindly contact us to hello@kurasu.kyoto immediately, within a week from the arrival of the package with photos of 1) the damage on the item, 2) the damage on the packaging/outer box.

We will work with the courier to look into the issue, and for you we'll either issue a refund or post a replacement of the product. 

*Please note that we may need to ask for your help claiming the damage to your local post office/courier companies in the process.

Yes, we do. We have a range of wholesale pricing with a markdown of 15% for brew gears (minimum order of 20,000 JPY excluding shipping), and 35% on coffee/tea (minimum order of 15,000 JPY excluding shipping).

Please click here: https://kurasu.kyoto/pages/wholesale-club

Any custom duties which may occur in the respective country will be your responsibility. This is particularly the case for UK / EU / South American with strict custom rules. If you reject package due to this, we will refund the product minus shipping costs.

関税等、発送先の国の法律に準じる税金等はすべてお客様のご負担とさせていただきます。 特に英国、EU、南米等、税関の厳しい地域にいらっしゃる場合はご確認ください。

Unfortunately, due to shipping regulations, we cannot declare lower price on the invoice nor send it as a gift. 

Unfortunately, we cannot guarantee anything or give any precise information on custom charge as it will be decided by the local customs office, and that is something out of our control.

You will be able to find out your country's import regulation usually by visiting the government's official website. 

USA: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
EU: https://ec.europa.eu/taxation_customs/home_en